We at Board Game Extras work Monday to Friday. We aim to get all orders out the door either same working day or next working day. The below timeframes assume you order by 3pm to allow us time to get orders packed up and ready for the postman to collect.
Our standard delivery is 2-5 post days to the UK. Normally we use Royal Mail's second class or standard parcel service. However, at our discretion and especially when dealing with a backlog we will send parcels by first class and/or use a courier (especially on heavier parcels) .
We also offer express delivery which is 1-2 post days in the UK. This is normally 1st class delivery but again for heavier parcels we may use a courier. While we aim to give express orders priority, if they need to go by courier they will not go until the next day.
Please note post days do not include Sundays as the postman does not deliver on Sundays.
Exception to the above timeframes are large playmats, these have to go by courier so may take an extra day, also note that most couriers do not delivery on Saturdays so if you order express on a Friday you may not get the item to Monday or Tuesday.
PLEASE READ THE BREXIT PAGE LINKED ABOVE
Please expect orders to take a little longer post Brexit and you may well want to use tracked shipping to track your delivery
Average delivery to the EU is 2 weeks and should be within 1 month.
Please note orders over 2 kg we have to arrange to send by courier as they are too big for Royal Mail's airmail service, which means that while there is a big difference in price of P&P between 1.9kg and 2.2kg there is comparitively less difference tthan say between 3.9kg and 4.1kg. So if you notice a big jump in postage it is probably because you have gone over the 2kg weight limit so you may want to make 2 order
Deliveries outside the EU
We now offer a tracked serivce and this can be chosen at checkout by changing the shipping option to Tracked Shipping
Please note that we list prices for certain countries outside the EU that we are happy to deliver to. If yours is not listed please contact us at the above email as it may be we have not been asked before. Please note that deliveries outisde the EU vary from country to country and can take anywhere from 2 weeks to 5 weeks.
Please note that you are liable for any import taxes/charges you are charged.
You can contact us at [email protected]
If there is anything wrong with your order please contact us by email at: [email protected] within 7 days of receipt.
In the event of a manufacturing fault, i.e. a missing part or sleeves being too narrow. We will contact the manufacturers, or the local distributor and get the missing part for you. Please note some publishers now insist on dealing with replacement parts, in these cases we will refer you to the correct website for requesting replacement parts.
In addition to this your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk
EU customers please note we can now send parcels with DPD as well as Royal Mail so you can now order our full range. Please see our Brexit page for updated information
All customers be aware there may still be delays due to the ongoing Virus situation.
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